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Advanced Apprenticeship in Customer Service

The Advanced Apprenticeship in Customer Service will help you gain and demonstrate knowledge and skills in solving customer problems, improving customer service expectations, working as a team, taking payments and in all forms of communication.  This apprenticeship is ideal for you if you are working in a customer service role, if you are organised and committed to providing a good customer experience.  This apprenticeship will cover: demonstrating understanding of customer service; making customer service personal; organising the delivery of personal customer service; planning for self-development in customer service.  You will also continue with your maths and English.


Entry requirements

A minimum of 4 GCSEs at grade A-C, including English and maths. You must be able to commit to all aspects of the course


Study Mode



Start Date

This apprenticeship is on a roll-on roll-off basis with starts every month.



Fees are available on application


For more information, please click on the link below