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Customer Service Specialist Apprenticeship – Level 3  

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.


Entry requirements

Employers will set their own entry requirements in order to start on this apprenticeship


Study Mode



Start Date

This apprenticeship is on a roll-on roll-off basis with starts every month.



Fees are available on application


For more information, please click on the link below